1. Agreement
These terms are an agreement between SAUNDY LTD, a company registered in England and Wales (company number 17363175) with registered office at 128 City Road, London, England, EC1V 2NX ("Saundy", "we") and the person or organisation creating an account ("you"). By creating an account you accept these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.
Definitions. The "Service" means Saundy Inspect: the property inspection platform at saundy.com, its web application and mobile apps, and its APIs. "Customer Data" means data you submit to the Service, including your sites, plots, and property records, inspection templates, and the content of inspections and reports (photos, notes, answers, defect records, and signatures).
2. The Service
The Service lets you define inspection templates and severity rules, organise properties into sites and plots, book and assign inspection jobs, capture inspections in the field (including offline on mobile devices), track defects through to sign-off, and generate branded PDF reports.
The Service is a tool for recording and reporting inspections; it does not carry out inspections. You remain responsible for the conduct and professional adequacy of your inspections and for the accuracy of your reports.
AI assistance. The Service offers optional AI-assisted features, including the template assistant, which can draft inspection templates from your description or convert documents you upload. What AI features produce is a suggestion: it may be inaccurate or incomplete, it takes effect only after your organisation reviews and accepts it, and you remain responsible for the content you publish or act on, including templates and the reports produced from them. You must hold the necessary rights to any document or content you submit to an AI feature. AI features are subject to the fair-use allowances shown in the app, and the data they process is described in our Privacy Policy and Sub-processors pages.
We may improve or modify the Service over time. We will not materially reduce the core functionality of your plan during a paid subscription period without notice.
3. Accounts and organisations
You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account and for the users you invite to your organisation, including the roles and permission groups you grant them. Notify us promptly at hello@saundy.com of any suspected unauthorised access.
4. Plans, billing, and cancellation
Billing is handled through Stripe at the prices shown at saundy.com/pricing. There are three ways to pay:
- Report packs (pay as you go). One-off purchases of prepaid report credits. One credit is used the first time an inspection form is submitted and its report issued; amending that form and re-issuing new versions of the same report is free. Credits do not expire, are not transferable between organisations, are not redeemable for cash, and are non-refundable except where required by law.
- Subscription. A single plan with every feature included, billed monthly per inspector seat, from one seat up. Your admin can change the seat count at any time; changes are prorated and invoiced immediately. Seats are assigned to named members by your admin and can be reassigned at any time; the number of assigned seats may not exceed the paid seat count, but organisation membership itself is not limited by seats. Reports submitted by members without an assigned seat use prepaid report credits.
- Programme. For large sites and estates, billed annually through Stripe against a committed plot allowance (a minimum allowance applies, as published) at the published graduated per-plot rates, with unlimited inspector seats. The allowance is a cap on the plots in your portfolio, not a metered charge: adding plots beyond it requires raising the allowance, which your admin can do at any time with the increase prorated and invoiced immediately. Reductions to the allowance take effect at renewal. On cancellation your organisation reverts to pay-as-you-go and keeps any unused report credits. Bespoke Programme terms may be agreed in a separate order form, which then forms part of these terms.
Every new organisation starts with a 14-day free trial with no card required. If the trial ends without a subscription or report credits, your workspace becomes read-only: nothing is deleted, your data remains available, and full access returns as soon as you subscribe or buy credits.
You can cancel a subscription at any time; cancellation takes effect at the end of the current billing period, after which your organisation reverts to pay-as-you-go and keeps any unused report credits. Amounts already paid are non-refundable except where required by law. We may suspend the Service for non-payment after reasonable notice. Prices may change with at least 30 days' notice, effective from your next billing period; price changes never affect credits you already hold.
5. Acceptable use
You must not:
- use the Service for unlawful purposes, or submit unlawful content in templates, inspections, reports, or any other Customer Data;
- submit special category data (UK GDPR Art. 9, e.g. health, ethnicity, beliefs, sexual orientation) or data about children as Customer Data. The Service is not designed for it. Inspection photos should depict the property, not people; where a person appears incidentally, you are responsible for having a lawful basis to capture them;
- attempt to breach, probe, or overload the Service or access other customers' data;
- resell the Service, or use it to build a directly competing product.
We may suspend accounts that breach this section, with notice where practicable.
6. Customer Data and privacy
You retain all rights to Customer Data. We process it only to provide the Service, as described in our Privacy Policy. Where Customer Data includes personal data (for example report signatories' names and signatures, or people appearing in inspection content), our Data Processing Agreement is incorporated into these terms and governs that processing.
You are responsible for having a lawful basis for the personal data you capture with the Service, including telling report signatories how their details are used, and for the accuracy and lawfulness of Customer Data.
7. Intellectual property
We own the Service and everything in it except Customer Data. We grant you a non-exclusive, non-transferable right to use the Service during your subscription or while you hold report credits. The reports you generate from your Customer Data are yours. Feedback you give us may be used without obligation.
8. Availability and support
We aim for high availability but the Service is provided "as is" without warranties of uninterrupted or error-free operation. Support is provided by email at hello@saundy.com. Scheduled maintenance will be announced where reasonably possible.
The mobile app stores inspections captured offline on the device until it can sync. You are responsible for syncing devices before wiping or replacing them; data captured offline and never synced cannot be recovered by us.
9. Liability
Nothing in these terms excludes liability that cannot be excluded under English law (including death or personal injury caused by negligence, or fraud).
Otherwise: neither party is liable for indirect or consequential loss, loss of profits, or loss of data; and each party's total aggregate liability under these terms is capped at the fees paid by you to Saundy in the 12 months before the event giving rise to the claim.
10. Termination
You may delete your account at any time from your profile page. We may terminate for material breach that remains uncured 14 days after notice, or immediately for serious breaches of section 5.
On termination your organisation's data is deleted in line with the retention periods in the Privacy Policy and the DPA. Unused report credits lapse when the organisation is deleted. Export your data (including report PDFs) before deleting your account.
11. Changes to these terms
We may update these terms; material changes will be notified by email or in the portal at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
12. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.